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Only clear and direct answers to guide you before working with TJ SOCIALMEDIA AGENCY LTD.

Getting Started & Onboarding

Choose a package or contact us on WhatsApp. We’ll confirm your goals, share an invoice, and begin once payment is received. You’ll get a simple onboarding checklist for assets and access.

Personal brands, startups, SMEs, and established companies across niches. If you’re serious about growth and clarity, we’re a fit.

Brand assets (logo, colors), account access (where needed), your offers, and clear priorities. We’ll guide you with a short onboarding form.

Social Media Management & Growth

Instagram, TikTok, Facebook, X (Twitter), YouTube & LinkedIn. We handle content, scheduling, captions, and optimization.

With consistent content and proper positioning, most accounts see positive traction within 4–8 weeks. Viral growth varies by niche and market.

Community management can be included. We’ll agree clear boundaries (hours, tone, escalation) before we start.

Marketing & Advertising

Yes — Meta, TikTok and Google ads. We set up, target, test creatives, and optimize for your KPI (leads, sales, traffic, awareness).

Budgets are flexible. We recommend starting with a test budget, then scaling what works. We’ll advise based on your goals and market.

FAQ

Frequently Asked Questions

No confusion. No hidden terms.

No agency can guarantee exact sales or virality. We guarantee professional setup, optimization, and transparent reporting.

Branding & Identity Design

Logos, brand identity kits, social templates, banners, flyers, pitch decks, and visual systems aligned to your positioning.

Most packages include 2 revision rounds within the agreed scope. Major direction changes may require a change request.

Yes — upon final payment you receive the licensed deliverables. Open/editable files can be provided depending on package.

Web Development & Technical

Yes — WordPress sites and landing pages including setup, performance, security, backups, and optional maintenance plans.

Yes. We back up files and database, migrate to your host, update configs (e.g., wp-config.php), and test thoroughly.

We fix any delivery-related issues covered by scope. Ongoing updates/changes can be retained via a support plan.

Content & Email Marketing

Yes — scripts, captions, carousels, shorts/reels, thumbnails, newsletters, and landing-page copy tailored to your brand voice.

We set up automations, segment lists, write campaigns, and track performance in your ESP (e.g., MailerLite, Brevo, etc.).

SEO & Website Visibility

We cover on-page basics (titles, meta, speed, structure) and content strategy. Link building and advanced SEO are available as add-ons.

Typically 8–16 weeks to see meaningful movement, depending on niche competition and content cadence.

Payments & Billing

Debit/credit cards, bank transfer, and supported gateways at checkout. Currency options depend on the gateway.

Yes — upgrades anytime. Downgrades or cancellations follow our Refund Policy and next-cycle billing rules.

We operate a transparent, fair policy based on work completed and deliverables. See the full Refund Policy for details.

Revisions, Refunds & Guarantees

Most services include 2 rounds. We keep revisions focused on the agreed scope to protect timelines and quality.

We guarantee professional delivery and clear reporting. Exact sales/virality can’t be promised due to market variables.

Support, Access & Security

Mon–Sat within business hours. We aim to respond within 24–48 hours depending on the request complexity.

Yes — we use secure sharing, least-privilege access, and revoke credentials after completion. See our Privacy Policy.

Need more help?

Our team is happy to guide you to the right plan and next steps.

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