Terms & Conditions
Service Terms for TJ SOCIALMEDIA AGENCY LTD
Last Updated: November 10, 2025
π Overview
These Terms & Conditions (βTermsβ) govern your access to and use of services provided by TJ SOCIALMEDIA AGENCY LTD (βweβ, βusβ, βourβ). By purchasing, subscribing to, or using our services, you agree to these Terms.
Applies to: Social media management & marketing, branding/design, website & programming, digital advertising/growth, writing/content, consulting, training, and any other digital or creative services we offer.
π§Ύ Engagement & Scope
- We deliver work according to the selected package, written proposal, or confirmed brief.
- Project scope is defined at the start. Any request outside scope is a change request and may be charged separately.
- Communication channels: email, WhatsApp/business chat, or project workspace agreed with you.
π³ Payments & Billing
- Payment (full or agreed deposit) is required before work begins unless otherwise agreed in writing.
- Subscriptions renew automatically until cancelled. Cancel before the next billing cycle to avoid renewal.
- We accept approved gateways or bank transfer as communicated (e.g., Paystack/Stripe/Flutterwave).
- Invoices/receipts are issued electronically.
π οΈ Revisions & Timelines
- Each project includes 2 revision rounds unless your plan states otherwise.
- Revisions must be within the original scope and requested within the agreed feedback window.
- Major changes (e.g., new strategy, redesign, different deliverables) are out of scope and billed separately.
- Delivery timelines start after we receive all required assets and access from you.
β Refunds & Chargebacks
No refunds once work begins except as stated in our Refund Policy. For digital products or files, no refunds after delivery.
- By ordering, you acknowledge time, tools, and expertise are invested from project start.
- Unauthorized chargebacks or payment disputes without following our refund process breach these Terms.
π Client Responsibilities
- Provide accurate information, content, approvals, and timely feedback.
- Ensure you have rights to any materials you provide (logos, images, copy, accounts, etc.).
- Maintain secure access to any credentials you share. Weβll handle them with care and use only for agreed work.
π§ Intellectual Property
- We retain ownership of drafts, working files, internal templates, and production processes unless otherwise licensed.
- Upon final payment, final approved deliverables become yours, excluding licensed stock, fonts, or third-party assets (which remain subject to their licenses).
- Code deliverables: unless otherwise agreed, we grant a non-exclusive license for the intended project/domain.
π Portfolio & Credits
We may display non-confidential snippets of completed work (screenshots, mockups, case notes) in our portfolio or marketing. If you require confidentiality, notify us in writing before project start.
π Confidentiality
- We keep client materials and communications confidential and use them only to deliver the agreed services.
- We may sign an NDA upon request (mutual or unilateral), provided terms are commercially reasonable.
π‘οΈ Warranties & Liability
- Services are provided with reasonable care and skill. We do not guarantee specific business outcomes.
- We are not liable for issues caused by third-party platforms (e.g., account restrictions, algorithm changes, outages).
- Our total liability is limited to the fees paid for the specific service giving rise to the claim.
π International Clients & Compliance
- We serve clients globally. You are responsible for complying with your local laws/regulations when using our services.
- Data handling follows our Privacy Policy. Cross-border processing may occur using reputable processors and safeguards.
π Suspension & Termination
- We may suspend or terminate service for non-payment, policy violations, abusive behavior, or illegal activity.
- On termination, fees for work completed or resources reserved remain payable.
βοΈ Governing Law & Disputes
- Primary governing law: Federal Republic of Nigeria.
- Where local consumer laws apply in your country, they remain respected to the extent required.
- Dispute resolution: good-faith negotiation β mediation β competent courts of Lagos, Nigeria, unless otherwise required by applicable law.
βοΈ Changes to These Terms
We may update these Terms periodically. The βLast Updatedβ date reflects the latest revision. Continued use of our services after changes means you accept the updated Terms.
π© Contact
Questions about these Terms?
Email: support@tjdigitalagency.com
Company: TJ SOCIALMEDIA AGENCY LTD
Website: tjdigitalagency.com
This page is provided for general information and client transparency. It is not legal advice.
Service Terms for TJ SOCIALMEDIA AGENCY LTD
π Overview
These Terms & Conditions (βTermsβ) govern your access to and use of services provided by TJ SOCIALMEDIA AGENCY LTD (βweβ, βusβ, βourβ). By purchasing, subscribing to, or using our services, you agree to these Terms.
Applies to: Social media management & marketing, branding/design, website & programming, digital advertising/growth, writing/content, consulting, training, and any other digital or creative services we offer.
π§Ύ Engagement & Scope
- We deliver work according to the selected package, written proposal, or confirmed brief.
- Project scope is defined at the start. Any request outside scope is a change request and may be charged separately.
- Communication channels: email, WhatsApp/business chat, or project workspace agreed with you.
π³ Payments & Billing
- Payment (full or agreed deposit) is required before work begins unless otherwise agreed in writing.
- Subscriptions renew automatically until cancelled. Cancel before the next billing cycle to avoid renewal.
- We accept approved gateways or bank transfer as communicated (e.g., Paystack/Stripe/Flutterwave).
- Invoices/receipts are issued electronically.
π οΈ Revisions & Timelines
- Each project includes 2 revision rounds unless your plan states otherwise.
- Revisions must be within the original scope and requested within the agreed feedback window.
- Major changes (e.g., new strategy, redesign, different deliverables) are out of scope and billed separately.
- Delivery timelines start after we receive all required assets and access from you.
β Refunds & Chargebacks
No refunds once work begins except as stated in our Refund Policy. For digital products or files, no refunds after delivery.
- By ordering, you acknowledge time, tools, and expertise are invested from project start.
- Unauthorized chargebacks or payment disputes without following our refund process breach these Terms.
π Client Responsibilities
- Provide accurate information, content, approvals, and timely feedback.
- Ensure you have rights to any materials you provide (logos, images, copy, accounts, etc.).
- Maintain secure access to any credentials you share. Weβll handle them with care and use only for agreed work.
π§ Intellectual Property
- We retain ownership of drafts, working files, internal templates, and production processes unless otherwise licensed.
- Upon final payment, final approved deliverables become yours, excluding licensed stock, fonts, or third-party assets (which remain subject to their licenses).
- Code deliverables: unless otherwise agreed, we grant a non-exclusive license for the intended project/domain.
π Portfolio & Credits
We may display non-confidential snippets of completed work (screenshots, mockups, case notes) in our portfolio or marketing. If you require confidentiality, notify us in writing before project start.
π Confidentiality
- We keep client materials and communications confidential and use them only to deliver the agreed services.
- We may sign an NDA upon request (mutual or unilateral), provided terms are commercially reasonable.
π‘οΈ Warranties & Liability
- Services are provided with reasonable care and skill. We do not guarantee specific business outcomes.
- We are not liable for issues caused by third-party platforms (e.g., account restrictions, algorithm changes, outages).
- Our total liability is limited to the fees paid for the specific service giving rise to the claim.
π International Clients & Compliance
- We serve clients globally. You are responsible for complying with your local laws/regulations when using our services.
- Data handling follows our Privacy Policy. Cross-border processing may occur using reputable processors and safeguards.
π Suspension & Termination
- We may suspend or terminate service for non-payment, policy violations, abusive behavior, or illegal activity.
- On termination, fees for work completed or resources reserved remain payable.
βοΈ Governing Law & Disputes
- Primary governing law: Federal Republic of Nigeria.
- Where local consumer laws apply in your country, they remain respected to the extent required.
- Dispute resolution: good-faith negotiation β mediation β competent courts of Lagos, Nigeria, unless otherwise required by applicable law.
βοΈ Changes to These Terms
We may update these Terms periodically. The βLast Updatedβ date reflects the latest revision. Continued use of our services after changes means you accept the updated Terms.
π© Contact
Questions about these Terms?
Email: support@tjdigitalagency.com
Company: TJ SOCIALMEDIA AGENCY LTD
Website: tjdigitalagency.com