Privacy Policy

🔐 Introduction

At TJ SOCIALMEDIA AGENCY LTD (“we”, “our”, “us”), we take your privacy seriously. This Privacy Policy explains how we collect, store, use, and protect your information when you interact with our website, services, digital platforms, and when you purchase any of our products or services — including social media management, digital marketing, programming, branding, writing, and other digital services.

By using our website or services, you consent to the practices outlined in this policy.

📍 What Information We Collect

We may collect the following types of information:

• Personal Information – Name, email address, phone number, country, business name, social media handles, and payment details.
• Project/Order Information – Requirements, brand details, files, briefs, and feedback you share for project execution.
• Technical Data – Device type, browser, IP address, cookies, and usage data for analytics and security.
• Communication Data – Emails, WhatsApp messages, chat history, and support requests.

🧠 How We Use Your Information

• To deliver and improve our services.
• To personalize your experience and provide tailored recommendations.
• To process payments and send invoices/receipts.
• For customer support, communication, and project updates.
• To send service updates, marketing content, and promotional offers (you can opt-out anytime).
• To protect against fraud, misuse, and illegal activities.

🤝 Who We Share Your Data With

We do not sell your data. We only share your information with trusted third parties when necessary, including:

• Payment processors (e.g., Paystack, Stripe, Flutterwave)
• Project tools (e.g., Canva, Google Workspace, AI tools, cloud storage)
• Legal or regulatory authorities — if required for compliance or fraud prevention
• Partner freelancers or team members assisting with your project (under confidentiality)

All third parties are required to protect your data and use it only for authorized purposes.

🔒 Data Security

We take security seriously. We implement technical and organizational safeguards to protect your data against loss, unauthorized access, or misuse. However, no digital transmission or storage system is 100% secure — so we cannot guarantee absolute security.

🍪 Cookies & Tracking Technologies

Our website may use cookies, pixels, and analytics tools to improve user experience and track performance. You may control or disable cookies through your browser settings, but doing so may affect website functionality.

🧑‍💻 Data Retention

We retain personal data only for as long as necessary to:

• Complete the service you ordered
• Maintain business, financial, and legal records
• Resolve disputes and enforce agreements

When no longer needed, data is securely deleted.

🚫 Data of Minors

Our services are not intended for individuals under 18 years old. We do not knowingly collect information from minors. If you believe a minor has provided personal data, contact us and we will remove it promptly.

🌍 International Clients

If you access our website or purchase our services from outside Nigeria, you consent to the transfer and processing of your data in Nigeria or other countries where our team or partners operate.

✅ Your Privacy Rights

You have the right to:

• Request access to your personal data
• Request corrections/updates to your information
• Request deletion of your data when legally permitted
• Opt-out of marketing communications at any time

To request any of the above, contact us using the details below.

✏️ Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after updates means you accept the new terms.

📩 Contact Us

If you have questions, requests, or complaints related to this Privacy Policy or your data, contact us at:

Email: support@tjdigitalagency.com
Business Name: TJ SOCIALMEDIA AGENCY LTD
Website: https://tjdigitalagency.com